UserEcho

All-in-one support software with helpdesk, forum, knowledge base and live chat

About UserEcho

UserEcho combines a helpdesk and ticketing system, a feedback and community forum, a knowledge base and live chat in one customer support platform. It is used by more than 27,000 customers to collect feedback and resolve support requests.

UserEcho website preview

Live preview of userecho.com via the WordPress mShots service — it can take a few seconds to generate on a first visit.

UserEcho: strengths & things to check

Strengths

Free tier available — you can start without paying (freemium model).
Covers helpdesk, feedback forum, knowledge base, live chat — see the focus areas listed in its key facts.
Has 6 close alternatives in the same category on this page, so switching or comparing is easy.

Things to check

The full feature set sits behind a paid plan — check which limits the free tier carries on the official site before committing.
Current plan prices are not listed here (they change too often to print reliably) — confirm the exact price on the official site.
It is one of 565 tools in the Communication & Collaboration category here — compare it against the alternatives below before you commit.

Derived from this listing's own data (pricing model, focus areas and category) — not a hands-on review score.

UserEcho pricing

Pricing model	Freemium — a free tier lets you start, and paid plans are available if you need more.
Free access	Yes — free tier, paid upgrades available
Current plan prices	Listed on the official site — prices change, so this directory links out instead of printing a number that may already be stale.
Official site	userecho.com

UserEcho key facts

Category: Communication & Collaboration
Pricing: Freemium — a free tier lets you start, and paid plans are available if you need more.
Focus areas: helpdesk, feedback forum, knowledge base, live chat
Official site: userecho.com

UserEcho FAQ

How much does UserEcho cost?

Freemium — a free tier lets you start, and paid plans are available if you need more. Current plans and prices are listed on the official site (userecho.com).

What is UserEcho used for?

All-in-one support software with helpdesk, forum, knowledge base and live chat Its focus areas in the Communication & Collaboration category: helpdesk, feedback forum, knowledge base, live chat.

Where can I try UserEcho?

On its official site, userecho.com — the Visit Official Site button above goes straight there.

UserEcho vs alternatives

	UserEcho	Deskpro	eDesk	Groove
Pricing	Freemium — a free tier lets you start, and paid plans are available if you need more.	Paid — this directory does not list a free tier for it.	Paid — this directory does not list a free tier for it.	Paid — this directory does not list a free tier for it.
Focus areas	helpdesk, feedback forum, knowledge base, live chat	help desk, ticketing, live chat, knowledge base	messaging, live chat, team inbox, helpdesk	helpdesk, shared inbox, small business, knowledge base
Official site	userecho.com	deskpro.com	edesk.com	groovehq.com
Directory status	Listed	Listed	Listed	Listed

Side-by-side from each listing's own directory data. Full alternative cards are below.

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 565 tools. Alongside UserEcho, it includes Replyco, ChannelReply, Isso, Jetwriter AI.

FreemiumCommunication & Collaborationhelpdeskfeedback-forumknowledge-baselive-chat

Alternatives to UserEcho

Tools in the same Communication & Collaboration category that share focus areas with UserEcho — worth comparing before you commit:

Communication & Collaboration

Deskpro

Help desk ticketing for CS, IT, HR and operations teams

Paidhelp-deskticketinglive-chatknowledge-base

Communication & Collaboration

eDesk

Centralized support for ecommerce sellers

Paidmessaginglive-chatteam-inboxhelpdesk

Communication & Collaboration

Groove

Simple help desk software for small businesses

Paidhelpdeskshared-inboxsmall-businessknowledge-base

Communication & Collaboration

Help Scout

Shared inbox and help centre for support teams

Paidhelpdeskshared-inboxlive-chatsupport

Communication & Collaboration

Helpshift

Support and messaging without the chaos

Paidcustomer-supportlive-chatmessaginghelpdesk

Communication & Collaboration

Kayako

Help desk with live chat and shared inbox

Paidhelpdesklive-chatshared-inboxsupport

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: Replyco — Helpdesk and ticketing system built for e-commerce sellers; ChannelReply — Marketplace messaging inside your existing helpdesk; Isso — Lightweight self-hosted commenting server, a Disqus alternative.