Kayako

Help desk with live chat and shared inbox

About Kayako

Kayako is a customer service platform offering a shared inbox, live chat, help centre and customer journey views showing full history across channels. It is designed for support teams wanting context-rich conversations without enterprise complexity, helping them work more effectively without adding unnecessary complexity to their existing workflow. It focuses on its core job in a clear interface and connects with tools users already rely on, so adoption is quick and results stay consistent as needs grow.

Kayako key facts

Category: Communication & Collaboration
Pricing: Paid — this directory does not list a free tier for it.
Focus areas: helpdesk, live chat, shared inbox, support
Official site: kayako.com

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 329 tools. Alongside Kayako, it includes ServiceNow, SysAid, SolarWinds Service Desk, ManageEngine ServiceDesk Plus.

PaidCommunication & Collaborationhelpdesklive-chatshared-inboxsupport

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: ServiceNow — Enterprise workflow and IT service platform; SysAid — IT service management with AI agents; SolarWinds Service Desk — IT service desk with asset and incident management.