eDesk

Centralized support for ecommerce sellers

About eDesk

eDesk is an ecommerce helpdesk centralizing messages from marketplaces, webstores and social channels. Support, sales and success teams use it to answer customers faster while keeping every conversation in one shared place. Routing, templates and automation handle the repetitive questions, so agents can focus on the conversations that need context, empathy or a decision, and managers can see response quality at a glance.

eDesk key facts

Category: Communication & Collaboration
Pricing: Paid — this directory does not list a free tier for it.
Focus areas: messaging, live chat, team inbox, helpdesk
Official site: edesk.com

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 329 tools. Alongside eDesk, it includes Vanilla Forums, XenForo, vBulletin, PeepSo.

PaidCommunication & Collaborationmessaginglive-chatteam-inboxhelpdesk

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: Vanilla Forums — Community forum software for brands and support; XenForo — Commercial community forum software; vBulletin — Forum software for communities and publishing.