Helpshift

Support and messaging without the chaos

About Helpshift

Helpshift is an online customer communication platform that helps teams manage shared inboxes, live conversations and follow-ups from one workspace. Integrations with help desks, commerce and customer record systems let agents see context beside each message instead of hunting through separate tabs. It fits teams replacing a personal email inbox with a shared, trackable system for customer contact.

Helpshift key facts

Category: Communication & Collaboration
Pricing: Paid — this directory does not list a free tier for it.
Focus areas: customer support, live chat, messaging, helpdesk
Official site: helpshift.com

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 329 tools. Alongside Helpshift, it includes Sortd, Doxy.me, Spruce, Thunderbird.

PaidCommunication & Collaborationcustomer-supportlive-chatmessaginghelpdesk

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: Sortd — Every customer conversation in one inbox; Doxy.me — Every customer conversation in one inbox; Spruce — Talk to customers where they already are.