Help Scout

Shared inbox and help centre for support teams

About Help Scout

Help Scout is a customer support platform combining a shared inbox, live chat, help centre docs, proactive messages and reporting designed to feel like email. It is designed for small and midsize companies that value a personal support style, helping them work more effectively without adding unnecessary complexity to their existing workflow. It focuses on its core job in a clear interface and connects with tools users already rely on, so adoption is quick and results stay.

Help Scout key facts

Category: Communication & Collaboration
Pricing: Paid — this directory does not list a free tier for it.
Focus areas: helpdesk, shared inbox, live chat, support
Official site: helpscout.com

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 329 tools. Alongside Help Scout, it includes Kayako, ServiceNow, SysAid, SolarWinds Service Desk.

PaidCommunication & Collaborationhelpdeskshared-inboxlive-chatsupport

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: Kayako — Help desk with live chat and shared inbox; ServiceNow — Enterprise workflow and IT service platform; SysAid — IT service management with AI agents.