LabiDesk

All-in-one helpdesk with shared inbox, live chat and help center

About LabiDesk

LabiDesk is helpdesk software that combines a shared inbox ticketing system, live chat, a knowledge base help center portal and a mini CRM for leads and customers. It adds departments, macros, SLA targets, automation rules, omnichannel inboxes for social and WhatsApp, and customer satisfaction surveys.

LabiDesk website preview

Live preview of labidesk.com via the WordPress mShots service — it can take a few seconds to generate on a first visit.

LabiDesk: strengths & things to check

Strengths

Paid product with a commercial model behind it — support and continued development are funded by paying customers.
Covers help desk, shared inbox, live chat, knowledge base — see the focus areas listed in its key facts.
Has 6 close alternatives in the same category on this page, so switching or comparing is easy.

Things to check

No free tier is listed in this directory — budget for a paid plan, and use any trial the official site offers before buying.
Current plan prices are not listed here (they change too often to print reliably) — confirm the exact price on the official site.
It is one of 565 tools in the Communication & Collaboration category here — compare it against the alternatives below before you commit.

Derived from this listing's own data (pricing model, focus areas and category) — not a hands-on review score.

LabiDesk pricing

Pricing model	Paid — this directory does not list a free tier for it.
Free access	No free tier listed
Current plan prices	Listed on the official site — prices change, so this directory links out instead of printing a number that may already be stale.
Official site	labidesk.com

LabiDesk key facts

Category: Communication & Collaboration
Pricing: Paid — this directory does not list a free tier for it.
Focus areas: help desk, shared inbox, live chat, knowledge base
Official site: labidesk.com

LabiDesk FAQ

How much does LabiDesk cost?

Paid — this directory does not list a free tier for it. Current plans and prices are listed on the official site (labidesk.com).

What is LabiDesk used for?

All-in-one helpdesk with shared inbox, live chat and help center Its focus areas in the Communication & Collaboration category: help desk, shared inbox, live chat, knowledge base.

Where can I try LabiDesk?

On its official site, labidesk.com — the Visit Official Site button above goes straight there.

LabiDesk vs alternatives

	LabiDesk	Deskpro	LiveHelpNow	Cerb
Pricing	Paid — this directory does not list a free tier for it.	Paid — this directory does not list a free tier for it.	Paid — this directory does not list a free tier for it.	Freemium — a free tier lets you start, and paid plans are available if you need more.
Focus areas	help desk, shared inbox, live chat, knowledge base	help desk, ticketing, live chat, knowledge base	live chat, ticketing, knowledge base, help desk	shared inbox, help desk, workflow automation, ai agents, self hosted
Official site	labidesk.com	deskpro.com	livehelpnow.net	cerb.ai
Directory status	Listed	Listed	Listed	Listed

Side-by-side from each listing's own directory data. Full alternative cards are below.

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 565 tools. Alongside LabiDesk, it includes ProProfs Chat, LiveHelpNow, chatlyn, timetoreply.

PaidCommunication & Collaborationhelp-deskshared-inboxlive-chatknowledge-base

Alternatives to LabiDesk

Tools in the same Communication & Collaboration category that share focus areas with LabiDesk — worth comparing before you commit:

Communication & Collaboration

Deskpro

Help desk ticketing for CS, IT, HR and operations teams

Paidhelp-deskticketinglive-chatknowledge-base

Communication & Collaboration

LiveHelpNow

AI-powered support platform with chat, ticketing and knowledge base

Paidlive-chatticketingknowledge-basehelp-desk

Communication & Collaboration

Cerb

Shared inboxes and workflow automation for human and AI support teams

Freemiumshared-inboxhelp-deskworkflow-automationai-agents

Communication & Collaboration

Chatwoot

Open-source customer support platform with an AI agent

Freemiumlive-chathelp-deskopen-sourceai-agent

Communication & Collaboration

Enchant

Fast, simple help desk for small teams

Paidhelp-deskshared-inboxsimple

Communication & Collaboration

FreeScout

Free self-hosted help desk and shared mailbox for support teams

Freehelp-desksupportshared-inboxopen-source

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: ProProfs Chat — Live chat with an AI customer service agent for 24/7 support; LiveHelpNow — AI-powered support platform with chat, ticketing and knowledge base; chatlyn — AI-native guest messaging and inbox for hotels.