FreeScout

Free self-hosted help desk and shared mailbox for support teams

About FreeScout

FreeScout is a self-hosted customer support application that gives teams a shared mailbox and help desk similar to Zendesk or Help Scout, centred on email. Agents can assign conversations, add internal notes, use saved replies and collaborate on tickets while customers simply send and receive ordinary emails. Because you host it yourself, there are no per-agent fees. It suits small businesses and support teams that want professional ticketing without a subscription help desk.

FreeScout website preview

Live preview of freescout.net via the WordPress mShots service — it can take a few seconds to generate on a first visit.

FreeScout: strengths & things to check

Strengths

Completely free to use — this directory lists no paid plan for it.
Covers help desk, support, shared inbox, open source, self hosted — see the focus areas listed in its key facts.
Has 6 close alternatives in the same category on this page, so switching or comparing is easy.

Things to check

Free tools can change their model or shut down — avoid locking critical work into it without an export path.
Current plan prices are not listed here (they change too often to print reliably) — confirm the exact price on the official site.
It is one of 565 tools in the Communication & Collaboration category here — compare it against the alternatives below before you commit.

Derived from this listing's own data (pricing model, focus areas and category) — not a hands-on review score.

FreeScout pricing

Pricing model	Free — listed in this directory as a free tool, with no paid plan required to use it.
Free access	Yes — fully free
Current plan prices	Listed on the official site — prices change, so this directory links out instead of printing a number that may already be stale.
Official site	freescout.net

FreeScout key facts

Category: Communication & Collaboration
Pricing: Free — listed in this directory as a free tool, with no paid plan required to use it.
Focus areas: help desk, support, shared inbox, open source, self hosted
Official site: freescout.net

FreeScout FAQ

How much does FreeScout cost?

Free — listed in this directory as a free tool, with no paid plan required to use it. Current plans and prices are listed on the official site (freescout.net).

What is FreeScout used for?

Free self-hosted help desk and shared mailbox for support teams Its focus areas in the Communication & Collaboration category: help desk, support, shared inbox, open source, self hosted.

Where can I try FreeScout?

On its official site, freescout.net — the Visit Official Site button above goes straight there.

FreeScout vs alternatives

	FreeScout	Cerb	Akkoma	Apache OpenMeetings
Pricing	Free — listed in this directory as a free tool, with no paid plan required to use it.	Freemium — a free tier lets you start, and paid plans are available if you need more.	Free — listed in this directory as a free tool, with no paid plan required to use it.	Free — listed in this directory as a free tool, with no paid plan required to use it.
Focus areas	help desk, support, shared inbox, open source, self hosted	shared inbox, help desk, workflow automation, ai agents, self hosted	fediverse, activitypub, microblogging, self hosted, open source	video conferencing, whiteboard, groupware, self hosted, open source
Official site	freescout.net	cerb.ai	akkoma.social	openmeetings.apache.org
Directory status	Listed	Listed	Listed	Listed

Side-by-side from each listing's own directory data. Full alternative cards are below.

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 565 tools. Alongside FreeScout, it includes mailcow: dockerized, FreeSWITCH, Yarn.social, Mox.

FreeCommunication & Collaborationhelp-desksupportshared-inboxopen-sourceself-hosted

Alternatives to FreeScout

Tools in the same Communication & Collaboration category that share focus areas with FreeScout — worth comparing before you commit:

Communication & Collaboration

Cerb

Shared inboxes and workflow automation for human and AI support teams

Freemiumshared-inboxhelp-deskworkflow-automationai-agents

Communication & Collaboration

Akkoma

Magically expressive federated social media server software

Freefediverseactivitypubmicrobloggingself-hosted

Communication & Collaboration

Apache OpenMeetings

Open-source video conferencing, whiteboard and groupware from Apache

Freevideo-conferencingwhiteboardgroupwareself-hosted

Communication & Collaboration

b1gMail

Self-hosted webmail solution that runs on ordinary PHP webspace

Freewebmailself-hostedphpopen-source

Communication & Collaboration

Bird MessageBird

Support and messaging without the chaos

Paidmessaginghelpdeskshared-inboxsupport

Communication & Collaboration

Chatwoot

Open-source customer support platform with an AI agent

Freemiumlive-chathelp-deskopen-sourceai-agent

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: mailcow: dockerized — The mailserver suite with the 'moo'; FreeSWITCH — Open-source telephony platform for real-time voice and video; Yarn.social — The decentralised social web, woven from plain text.