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Communication & Collaboration
Free self-hosted help desk and shared mailbox for support teams
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Cerb
Shared inboxes and workflow automation for human and AI support teams
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About Cerb
Cerb turns email and social accounts into shared team inboxes for support teams, with personalized workspaces, automatic routing, SLA and satisfaction tracking, and dashboards. Its KATA automation language and built-in AI teammates, which can own tickets and work beside agents, let teams automate complex support workflows; it is free to self-host or available fully managed as Cerb Cloud.
Cerb website preview
Live preview of cerb.ai via the WordPress mShots service — it can take a few seconds to generate on a first visit.
Cerb: strengths & things to check
Strengths
- Free tier available — you can start without paying (freemium model).
- Covers shared inbox, help desk, workflow automation, ai agents, self hosted — see the focus areas listed in its key facts.
- Has 6 close alternatives in the same category on this page, so switching or comparing is easy.
Things to check
- The full feature set sits behind a paid plan — check which limits the free tier carries on the official site before committing.
- Current plan prices are not listed here (they change too often to print reliably) — confirm the exact price on the official site.
- It is one of 565 tools in the Communication & Collaboration category here — compare it against the alternatives below before you commit.
Derived from this listing's own data (pricing model, focus areas and category) — not a hands-on review score.
Cerb pricing
| Pricing model | Freemium — a free tier lets you start, and paid plans are available if you need more. |
|---|---|
| Free access | Yes — free tier, paid upgrades available |
| Current plan prices | Listed on the official site — prices change, so this directory links out instead of printing a number that may already be stale. |
| Official site | cerb.ai |
Cerb key facts
- Category: Communication & Collaboration
- Pricing: Freemium — a free tier lets you start, and paid plans are available if you need more.
- Focus areas: shared inbox, help desk, workflow automation, ai agents, self hosted
- Official site: cerb.ai
Cerb FAQ
How much does Cerb cost?
Freemium — a free tier lets you start, and paid plans are available if you need more. Current plans and prices are listed on the official site (cerb.ai).
What is Cerb used for?
Shared inboxes and workflow automation for human and AI support teams Its focus areas in the Communication & Collaboration category: shared inbox, help desk, workflow automation, ai agents, self hosted.
Where can I try Cerb?
On its official site, cerb.ai — the Visit Official Site button above goes straight there.
Cerb vs alternatives
| Cerb | FreeScout | Plain | Enchant | |
|---|---|---|---|---|
| Pricing | Freemium — a free tier lets you start, and paid plans are available if you need more. | Free — listed in this directory as a free tool, with no paid plan required to use it. | Paid — this directory does not list a free tier for it. | Paid — this directory does not list a free tier for it. |
| Focus areas | shared inbox, help desk, workflow automation, ai agents, self hosted | help desk, support, shared inbox, open source, self hosted | help desk, b2b support, shared inbox, ai agents | help desk, shared inbox, simple |
| Official site | cerb.ai | freescout.net | plain.com | enchant.co |
| Directory status | Listed | Listed | Listed | Listed |
Side-by-side from each listing's own directory data. Full alternative cards are below.
About the Communication & Collaboration category
Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 565 tools. Alongside Cerb, it includes Plain, RightDesk, HelpDesk, eniston.
Alternatives to Cerb
Tools in the same Communication & Collaboration category that share focus areas with Cerb — worth comparing before you commit:
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More in Communication & Collaboration
Comparing tools in the Communication & Collaboration category? These related listings are worth a look: Plain — AI support stack for B2B teams across Slack, Teams, email and chat; RightDesk — AI-powered CRM, docs and ticketing on one customer record; HelpDesk — AI help desk and ticketing system for support teams.
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