Chatwoot

Open-source customer support platform with an AI agent

About Chatwoot

Chatwoot is an open-source, AI-powered customer support platform that threads website, email, social and messaging conversations into one queue, with a help center and voice calls in the same inbox. Its Captain AI agent resolves routine questions end to end, suggests replies, summarizes conversations and triages new cases for the team.

Chatwoot website preview

Live preview of chatwoot.com via the WordPress mShots service — it can take a few seconds to generate on a first visit.

Chatwoot: strengths & things to check

Strengths

Free tier available — you can start without paying (freemium model).
Covers live chat, help desk, open source, ai agent — see the focus areas listed in its key facts.
Has 6 close alternatives in the same category on this page, so switching or comparing is easy.

Things to check

The full feature set sits behind a paid plan — check which limits the free tier carries on the official site before committing.
Current plan prices are not listed here (they change too often to print reliably) — confirm the exact price on the official site.
It is one of 565 tools in the Communication & Collaboration category here — compare it against the alternatives below before you commit.

Derived from this listing's own data (pricing model, focus areas and category) — not a hands-on review score.

Chatwoot pricing

Pricing model	Freemium — a free tier lets you start, and paid plans are available if you need more.
Free access	Yes — free tier, paid upgrades available
Current plan prices	Listed on the official site — prices change, so this directory links out instead of printing a number that may already be stale.
Official site	chatwoot.com

Chatwoot key facts

Category: Communication & Collaboration
Pricing: Freemium — a free tier lets you start, and paid plans are available if you need more.
Focus areas: live chat, help desk, open source, ai agent
Official site: chatwoot.com

Chatwoot FAQ

How much does Chatwoot cost?

Freemium — a free tier lets you start, and paid plans are available if you need more. Current plans and prices are listed on the official site (chatwoot.com).

What is Chatwoot used for?

Open-source customer support platform with an AI agent Its focus areas in the Communication & Collaboration category: live chat, help desk, open source, ai agent.

Where can I try Chatwoot?

On its official site, chatwoot.com — the Visit Official Site button above goes straight there.

Chatwoot vs alternatives

	Chatwoot	HelpDesk	Helpy	Channel Talk
Pricing	Freemium — a free tier lets you start, and paid plans are available if you need more.	Paid — this directory does not list a free tier for it.	Freemium — a free tier lets you start, and paid plans are available if you need more.	Freemium — a free tier lets you start, and paid plans are available if you need more.
Focus areas	live chat, help desk, open source, ai agent	help desk, ticketing, live chat, ai agent	help desk, ticketing, live chat, open source	live chat, customer messaging, ai agent, crm
Official site	chatwoot.com	helpdesk.com	helpy.io	channel.io
Directory status	Listed	Listed	Listed	Listed

Side-by-side from each listing's own directory data. Full alternative cards are below.

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 565 tools. Alongside Chatwoot, it includes Lime Talk, TeamSupport, LabiDesk, ProProfs Chat.

FreemiumCommunication & Collaborationlive-chathelp-deskopen-sourceai-agent

Alternatives to Chatwoot

Tools in the same Communication & Collaboration category that share focus areas with Chatwoot — worth comparing before you commit:

Communication & Collaboration

HelpDesk

AI help desk and ticketing system for support teams

Paidhelp-deskticketinglive-chatai-agent

Communication & Collaboration

Helpy

Open source and hosted helpdesk with ticketing, live chat and help center

Freemiumhelp-deskticketinglive-chatopen-source

Communication & Collaboration

Channel Talk

Customer chat and AI agent platform for online businesses

Freemiumlive-chatcustomer-messagingai-agentcrm

Communication & Collaboration

Cossistant

AI customer support that learns from you, not a script

Freemiumcustomer-supportopen-sourcereactnextjs

Communication & Collaboration

Deskpro

Help desk ticketing for CS, IT, HR and operations teams

Paidhelp-deskticketinglive-chatknowledge-base

Communication & Collaboration

FreeScout

Free self-hosted help desk and shared mailbox for support teams

Freehelp-desksupportshared-inboxopen-source

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: Lime Talk — Simple live chat widget for websites and e-shops; TeamSupport — B2B customer support platform that ties tickets to account intelligence; LabiDesk — All-in-one helpdesk with shared inbox, live chat and help center.