ProProfs Chat

Live chat with an AI customer service agent for 24/7 support

About ProProfs Chat

ProProfs Chat is live chat software with an AI customer service agent trained on a site's content, help center and FAQs to answer visitors around the clock. It offers an omnichannel inbox across chat, social, SMS and audio/video, canned responses, chat routing, visitor monitoring and reports, and connects to the wider ProProfs help desk and knowledge base suite.

ProProfs Chat website preview

Live preview of proprofschat.com via the WordPress mShots service — it can take a few seconds to generate on a first visit.

ProProfs Chat: strengths & things to check

Strengths

Free tier available — you can start without paying (freemium model).
Covers live chat, ai agent, customer support — see the focus areas listed in its key facts.
Has 6 close alternatives in the same category on this page, so switching or comparing is easy.

Things to check

The full feature set sits behind a paid plan — check which limits the free tier carries on the official site before committing.
Current plan prices are not listed here (they change too often to print reliably) — confirm the exact price on the official site.
It is one of 565 tools in the Communication & Collaboration category here — compare it against the alternatives below before you commit.

Derived from this listing's own data (pricing model, focus areas and category) — not a hands-on review score.

ProProfs Chat pricing

Pricing model	Freemium — a free tier lets you start, and paid plans are available if you need more.
Free access	Yes — free tier, paid upgrades available
Current plan prices	Listed on the official site — prices change, so this directory links out instead of printing a number that may already be stale.
Official site	proprofschat.com

ProProfs Chat key facts

Category: Communication & Collaboration
Pricing: Freemium — a free tier lets you start, and paid plans are available if you need more.
Focus areas: live chat, ai agent, customer support
Official site: proprofschat.com

ProProfs Chat FAQ

How much does ProProfs Chat cost?

Freemium — a free tier lets you start, and paid plans are available if you need more. Current plans and prices are listed on the official site (proprofschat.com).

What is ProProfs Chat used for?

Live chat with an AI customer service agent for 24/7 support Its focus areas in the Communication & Collaboration category: live chat, ai agent, customer support.

Where can I try ProProfs Chat?

On its official site, proprofschat.com — the Visit Official Site button above goes straight there.

ProProfs Chat vs alternatives

	ProProfs Chat	Intercom	Asyntai	Channel Talk
Pricing	Freemium — a free tier lets you start, and paid plans are available if you need more.	Paid — this directory does not list a free tier for it.	Freemium — a free tier lets you start, and paid plans are available if you need more.	Freemium — a free tier lets you start, and paid plans are available if you need more.
Focus areas	live chat, ai agent, customer support	customer support, live chat, ai agent	chatbot, customer support, live chat, voice agent, whatsapp	live chat, customer messaging, ai agent, crm
Official site	proprofschat.com	intercom.com	asyntai.com	channel.io
Directory status	Listed	Listed	Listed	Listed

Side-by-side from each listing's own directory data. Full alternative cards are below.

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 565 tools. Alongside ProProfs Chat, it includes LiveHelpNow, chatlyn, timetoreply, Cerb.

FreemiumCommunication & Collaborationlive-chatai-agentcustomer-support

Alternatives to ProProfs Chat

Tools in the same Communication & Collaboration category that share focus areas with ProProfs Chat — worth comparing before you commit:

Communication & Collaboration

Intercom

Customer service platform with an AI agent that resolves conversations.

Paidcustomer-supportlive-chatai-agent

Communication & Collaboration

Asyntai

AI-powered live chat for instant, 24/7 customer support

Freemiumchatbotcustomer-supportlive-chatvoice-agent

Communication & Collaboration

Channel Talk

Customer chat and AI agent platform for online businesses

Freemiumlive-chatcustomer-messagingai-agentcrm

Communication & Collaboration

Chatisto

AI-powered live chat for better customer support

Freemiumcustomer-supportlive-chatemailsmall-teams

Communication & Collaboration

Chatwoot

Open-source customer support platform with an AI agent

Freemiumlive-chathelp-deskopen-sourceai-agent

Communication & Collaboration

Cossistant

AI customer support that learns from you, not a script

Freemiumcustomer-supportopen-sourcereactnextjs

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: LiveHelpNow — AI-powered support platform with chat, ticketing and knowledge base; chatlyn — AI-native guest messaging and inbox for hotels; timetoreply — Email analytics and reply-time tracking for customer-facing teams.