Helpy

Open source and hosted helpdesk with ticketing, live chat and help center

About Helpy

Helpy is a customer support helpdesk that combines multi-channel ticketing, live chat, a self-serve help center, knowledge base and communities. It is available as a free open source edition, a hosted cloud service, or Helpy Pro for private and on-premises deployments focused on data control.

Helpy website preview

Live preview of helpy.io via the WordPress mShots service — it can take a few seconds to generate on a first visit.

Helpy: strengths & things to check

Strengths

Free tier available — you can start without paying (freemium model).
Covers help desk, ticketing, live chat, open source — see the focus areas listed in its key facts.
Has 6 close alternatives in the same category on this page, so switching or comparing is easy.

Things to check

The full feature set sits behind a paid plan — check which limits the free tier carries on the official site before committing.
Current plan prices are not listed here (they change too often to print reliably) — confirm the exact price on the official site.
It is one of 565 tools in the Communication & Collaboration category here — compare it against the alternatives below before you commit.

Derived from this listing's own data (pricing model, focus areas and category) — not a hands-on review score.

Helpy pricing

Pricing model	Freemium — a free tier lets you start, and paid plans are available if you need more.
Free access	Yes — free tier, paid upgrades available
Current plan prices	Listed on the official site — prices change, so this directory links out instead of printing a number that may already be stale.
Official site	helpy.io

Helpy key facts

Category: Communication & Collaboration
Pricing: Freemium — a free tier lets you start, and paid plans are available if you need more.
Focus areas: help desk, ticketing, live chat, open source
Official site: helpy.io

Helpy FAQ

How much does Helpy cost?

Freemium — a free tier lets you start, and paid plans are available if you need more. Current plans and prices are listed on the official site (helpy.io).

What is Helpy used for?

Open source and hosted helpdesk with ticketing, live chat and help center Its focus areas in the Communication & Collaboration category: help desk, ticketing, live chat, open source.

Where can I try Helpy?

On its official site, helpy.io — the Visit Official Site button above goes straight there.

Helpy vs alternatives

	Helpy	Chatwoot	Deskpro	HelpDesk
Pricing	Freemium — a free tier lets you start, and paid plans are available if you need more.	Freemium — a free tier lets you start, and paid plans are available if you need more.	Paid — this directory does not list a free tier for it.	Paid — this directory does not list a free tier for it.
Focus areas	help desk, ticketing, live chat, open source	live chat, help desk, open source, ai agent	help desk, ticketing, live chat, knowledge base	help desk, ticketing, live chat, ai agent
Official site	helpy.io	chatwoot.com	deskpro.com	helpdesk.com
Directory status	Listed	Listed	Listed	Listed

Side-by-side from each listing's own directory data. Full alternative cards are below.

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 565 tools. Alongside Helpy, it includes PHPKB, UserEcho, Replyco, ChannelReply.

FreemiumCommunication & Collaborationhelp-deskticketinglive-chatopen-source

Alternatives to Helpy

Tools in the same Communication & Collaboration category that share focus areas with Helpy — worth comparing before you commit:

Communication & Collaboration

Chatwoot

Open-source customer support platform with an AI agent

Freemiumlive-chathelp-deskopen-sourceai-agent

Communication & Collaboration

Deskpro

Help desk ticketing for CS, IT, HR and operations teams

Paidhelp-deskticketinglive-chatknowledge-base

Communication & Collaboration

HelpDesk

AI help desk and ticketing system for support teams

Paidhelp-deskticketinglive-chatai-agent

Communication & Collaboration

LiveHelpNow

AI-powered support platform with chat, ticketing and knowledge base

Paidlive-chatticketingknowledge-basehelp-desk

Communication & Collaboration

TeamSupport

B2B customer support platform that ties tickets to account intelligence

Paidhelp-deskticketinglive-chatb2b-support

Communication & Collaboration

Vision Helpdesk

Multi-channel help desk, satellite desk and service desk software

Paidhelp-deskservice-desklive-chatticketing

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: PHPKB — Knowledge base software for self-service customer support; UserEcho — All-in-one support software with helpdesk, forum, knowledge base and live chat; Replyco — Helpdesk and ticketing system built for e-commerce sellers.