Zendesk

About Zendesk

Zendesk is a customer service platform that brings support tickets from email, chat, phone and social channels into one agent workspace. It adds a help center and knowledge base, automation rules, AI agents, customer satisfaction tracking and detailed analytics, with a large marketplace of integrations. Companies of every size use it to run professional support operations and self-service at scale. There is no free plan; a fourteen-day trial precedes paid tiers, which are priced per agent per month. Higher tiers add AI capabilities, workforce management, quality assurance and advanced security and compliance controls.

Zendesk key facts

• Category: Communication & Collaboration
• Pricing: Paid — this directory does not list a free tier for it.
• Focus areas: customer support, help desk, ticketing, knowledge base
• Official site: zendesk.com

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 329 tools. Alongside Zendesk, it includes Freshdesk, Drift, LiveChat, Otter.ai.