Freshdesk

Friendly help desk software with a genuinely free tier.

About Freshdesk

Freshdesk is Freshworks' help desk platform, turning email, chat, phone, and social requests into tickets that teams can prioritize, assign, and automate. Freddy AI features help classify tickets, suggest replies, and power self-service chatbots, while SLAs, canned responses, and customer satisfaction surveys cover day-to-day support discipline. It is a common first help desk for growing companies because the free plan is real, not a trial. Paid Growth plans start at $15 per agent/month billed annually, and Pro and Enterprise tiers add custom reporting, skills, and sandbox environments.

Freshdesk key facts

Category: Communication & Collaboration
Pricing: Freemium — a free tier lets you start, and paid plans are available if you need more.
Focus areas: help desk, customer support, ticketing
Official site: freshdesk.com

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 329 tools. Alongside Freshdesk, it includes Drift, LiveChat, Otter.ai, BrandBastion.

FreemiumCommunication & Collaborationhelp-deskcustomer-supportticketing

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: Drift — Conversational marketing that turns website visitors into pipeline; LiveChat — Fast, polished live chat for sales and support on your website; Otter.ai — AI meeting assistant that records, transcribes and summarizes conversations.