Zammad

Open-source web-based user support and ticketing solution

About Zammad

Zammad is a web-based, open-source help desk and ticketing system for user support. Teams handle customer requests across channels in one place, organize tickets, and communicate with requesters through a clear, powerful interface. The community edition can be downloaded and installed on your own servers for free, while a hosted version is offered separately. It suits support teams that want a capable ticket system without license costs.

Zammad website preview

Live preview of zammad.org via the WordPress mShots service — it can take a few seconds to generate on a first visit.

Zammad: strengths & things to check

Strengths

Completely free to use — this directory lists no paid plan for it.
Covers helpdesk, ticketing, support — see the focus areas listed in its key facts.
Has 6 close alternatives in the same category on this page, so switching or comparing is easy.

Things to check

Free tools can change their model or shut down — avoid locking critical work into it without an export path.
Current plan prices are not listed here (they change too often to print reliably) — confirm the exact price on the official site.
It is one of 565 tools in the Communication & Collaboration category here — compare it against the alternatives below before you commit.

Derived from this listing's own data (pricing model, focus areas and category) — not a hands-on review score.

Zammad pricing

Pricing model	Free — listed in this directory as a free tool, with no paid plan required to use it.
Free access	Yes — fully free
Current plan prices	Listed on the official site — prices change, so this directory links out instead of printing a number that may already be stale.
Official site	zammad.org

Zammad key facts

Category: Communication & Collaboration
Pricing: Free — listed in this directory as a free tool, with no paid plan required to use it.
Focus areas: helpdesk, ticketing, support
Official site: zammad.org

Zammad FAQ

How much does Zammad cost?

Free — listed in this directory as a free tool, with no paid plan required to use it. Current plans and prices are listed on the official site (zammad.org).

What is Zammad used for?

Open-source web-based user support and ticketing solution Its focus areas in the Communication & Collaboration category: helpdesk, ticketing, support.

Where can I try Zammad?

On its official site, zammad.org — the Visit Official Site button above goes straight there.

Zammad vs alternatives

	Zammad	HappyFox	Bird MessageBird	Doxy.me
Pricing	Free — listed in this directory as a free tool, with no paid plan required to use it.	Paid — this directory does not list a free tier for it.	Paid — this directory does not list a free tier for it.	Freemium — a free tier lets you start, and paid plans are available if you need more.
Focus areas	helpdesk, ticketing, support	helpdesk, ticketing, automation, support	messaging, helpdesk, shared inbox, support	helpdesk, shared inbox, support, saas
Official site	zammad.org	happyfox.com	bird.com	doxy.me
Directory status	Listed	Listed	Listed	Listed

Side-by-side from each listing's own directory data. Full alternative cards are below.

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 565 tools. Alongside Zammad, it includes JotMe, Flask, FiloMail, Gupshup.

FreeCommunication & Collaborationhelpdeskticketingsupport

Alternatives to Zammad

Tools in the same Communication & Collaboration category that share focus areas with Zammad — worth comparing before you commit:

Communication & Collaboration

HappyFox

Help desk and customer support ticket software

Paidhelpdeskticketingautomationsupport

Communication & Collaboration

Bird MessageBird

Support and messaging without the chaos

Paidmessaginghelpdeskshared-inboxsupport

Communication & Collaboration

Doxy.me

Every customer conversation in one inbox

Freemiumhelpdeskshared-inboxsupportsaas

Communication & Collaboration

Fullview

Support and messaging without the chaos

Paidhelpdeskshared-inboxsupportsaas

Communication & Collaboration

Help Scout

Shared inbox and help centre for support teams

Paidhelpdeskshared-inboxlive-chatsupport

Communication & Collaboration

HelpDeskZ

Simple support ticket system in PHP

Freesupportticketsphphelpdesk

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: JotMe — Live AI translation for meetings and events in 200+ languages; Flask — Video review and collaboration workspace for teams and their agents; FiloMail — AI email and to-do app that turns emails into clear next steps.