Libredesk

A modern open source omnichannel customer support desk in one binary.

About Libredesk

Libredesk is a modern, open-source customer support desk that unifies live chat, email and WhatsApp conversations in a single shared inbox. It adds automations, macros, SLA management, CSAT surveys, a help centre, granular permissions and an AI assistant and agent copilot, all packaged as a single self-hosted binary backed by Postgres and Redis. Every feature is included free, suiting support teams that want a self-owned helpdesk.

Libredesk website preview

Live preview of libredesk.io via the WordPress mShots service — it can take a few seconds to generate on a first visit.

Libredesk: strengths & things to check

Strengths

Completely free to use — this directory lists no paid plan for it.
Covers helpdesk, live chat, support, open source — see the focus areas listed in its key facts.
Has 6 close alternatives in the same category on this page, so switching or comparing is easy.

Things to check

Free tools can change their model or shut down — avoid locking critical work into it without an export path.
Current plan prices are not listed here (they change too often to print reliably) — confirm the exact price on the official site.
It is one of 565 tools in the Communication & Collaboration category here — compare it against the alternatives below before you commit.

Derived from this listing's own data (pricing model, focus areas and category) — not a hands-on review score.

Libredesk pricing

Pricing model	Free — listed in this directory as a free tool, with no paid plan required to use it.
Free access	Yes — fully free
Current plan prices	Listed on the official site — prices change, so this directory links out instead of printing a number that may already be stale.
Official site	libredesk.io

Libredesk key facts

Category: Communication & Collaboration
Pricing: Free — listed in this directory as a free tool, with no paid plan required to use it.
Focus areas: helpdesk, live chat, support, open source
Official site: libredesk.io

Libredesk FAQ

How much does Libredesk cost?

Free — listed in this directory as a free tool, with no paid plan required to use it. Current plans and prices are listed on the official site (libredesk.io).

What is Libredesk used for?

A modern open source omnichannel customer support desk in one binary. Its focus areas in the Communication & Collaboration category: helpdesk, live chat, support, open source.

Where can I try Libredesk?

On its official site, libredesk.io — the Visit Official Site button above goes straight there.

Libredesk vs alternatives

	Libredesk	Help Scout	Kayako	Live Helper Chat
Pricing	Free — listed in this directory as a free tool, with no paid plan required to use it.	Paid — this directory does not list a free tier for it.	Paid — this directory does not list a free tier for it.	Free — listed in this directory as a free tool, with no paid plan required to use it.
Focus areas	helpdesk, live chat, support, open source	helpdesk, shared inbox, live chat, support	helpdesk, live chat, shared inbox, support	live chat, support, helpdesk, self hosted
Official site	libredesk.io	helpscout.com	kayako.com	livehelperchat.com
Directory status	Listed	Listed	Listed	Listed

Side-by-side from each listing's own directory data. Full alternative cards are below.

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 565 tools. Alongside Libredesk, it includes Conduit, Stalwart, SIPCAPTURE Homer, Misago.

FreeCommunication & Collaborationhelpdesklive-chatsupportopen-source

Alternatives to Libredesk

Tools in the same Communication & Collaboration category that share focus areas with Libredesk — worth comparing before you commit:

Communication & Collaboration

Help Scout

Shared inbox and help centre for support teams

Paidhelpdeskshared-inboxlive-chatsupport

Communication & Collaboration

Kayako

Help desk with live chat and shared inbox

Paidhelpdesklive-chatshared-inboxsupport

Communication & Collaboration

Live Helper Chat

Open-source live support chat with bot, voice, video and screen sharing

Freelive-chatsupporthelpdeskself-hosted

Communication & Collaboration

Bird MessageBird

Support and messaging without the chaos

Paidmessaginghelpdeskshared-inboxsupport

Communication & Collaboration

Chatra

Live chat and messenger for online stores

Freemiumlive-chatecommercemessagingsupport

Communication & Collaboration

Chatway

Live chat and AI support, all in one inbox

Freemiumlive-chatai-chatbotsupportwhatsapp

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: Conduit — Lightweight open-source Matrix chat server in a single binary; Stalwart — All-in-one mail and collaboration server with modern protocols built in; SIPCAPTURE Homer — Open-source VoIP and RTC capture, analysis and monitoring platform.