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Communication & Collaboration
Lightweight help desk software in PHP
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OTRS
Service management platform for support teams
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About OTRS
OTRS is a service management platform that support and service teams use to handle tickets, processes, and customer communication. You can deploy it with common tooling such as Docker or a standard package install and integrate it with the systems you already run. In practice it rewards a little setup effort with long-term independence, transparent behavior, and a community that documents real-world deployments.
OTRS key facts
- Category: Communication & Collaboration
- Pricing: Freemium — a free tier lets you start, and paid plans are available if you need more.
- Focus areas: tickets, service, support, enterprise
- Official site: otrs.com
About the Communication & Collaboration category
Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 329 tools. Alongside OTRS, it includes HESK, EteSync, Issabel, HelpDeskZ.
More in Communication & Collaboration
Comparing tools in the Communication & Collaboration category? These related listings are worth a look: HESK — Lightweight help desk software in PHP; EteSync — End-to-end encrypted sync for contacts and calendars; Issabel — Unified communications platform based on Asterisk.
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Communication & Collaboration
End-to-end encrypted sync for contacts and calendars
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Communication & Collaboration
Unified communications platform based on Asterisk
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Communication & Collaboration
Simple support ticket system in PHP
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Communication & Collaboration
Support ticket system with agent workflows
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Communication & Collaboration
Real-time XMPP chat for web applications