OpenSupports

Support ticket system with agent workflows

About OpenSupports

OpenSupports is a support ticket system that gives customers a portal and agents departments, canned responses, and assignments. Self-hosting it on a small server, NAS, or VPS keeps the service available on your terms and makes backups and migrations straightforward. Regular community releases, public issue trackers, and extensive documentation help new administrators get from a first install to daily use quickly.

OpenSupports key facts

Category: Communication & Collaboration
Pricing: Free — listed in this directory as a free tool, with no paid plan required to use it.
Focus areas: support, tickets, portal, agents
Official site: opensupports.com

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 329 tools. Alongside OpenSupports, it includes JSXC, HexChat, Pidgin, SnappyMail.

FreeCommunication & Collaborationsupportticketsportalagents

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: JSXC — Real-time XMPP chat for web applications; HexChat — IRC client based on XChat for desktops; Pidgin — Multi-protocol instant messaging client.