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Communication & Collaboration
Helpdesk system built on Symfony components
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osTicket
Widely-used open source support ticket system
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About osTicket
osTicket is a support ticket system that routes inquiries from email, web forms, and phone into one agent dashboard. It runs on your own server or home hardware, so your data stays under your control instead of depending on a third-party cloud service. In practice it rewards a little setup effort with long-term independence, transparent behavior, and a community that documents real-world deployments.
osTicket key facts
- Category: Communication & Collaboration
- Pricing: Free — listed in this directory as a free tool, with no paid plan required to use it.
- Focus areas: support, tickets, helpdesk, email
- Official site: osticket.com
About the Communication & Collaboration category
Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 329 tools. Alongside osTicket, it includes UVdesk, OTRS, HESK, EteSync.
More in Communication & Collaboration
Comparing tools in the Communication & Collaboration category? These related listings are worth a look: UVdesk — Helpdesk system built on Symfony components; OTRS — Service management platform for support teams; HESK — Lightweight help desk software in PHP.
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Communication & Collaboration
Service management platform for support teams
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Communication & Collaboration
Lightweight help desk software in PHP
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Communication & Collaboration
End-to-end encrypted sync for contacts and calendars
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Communication & Collaboration
Unified communications platform based on Asterisk
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Communication & Collaboration
Simple support ticket system in PHP