Sortd

Every customer conversation in one inbox

About Sortd

Sortd is a cloud communications platform that helps support and success teams handle customer conversations across chat, email and other messaging channels. It typically includes a shared inbox or widget, assignment and tagging, canned responses, automation rules and reporting on response times and satisfaction. It suits support, success and front-office teams at companies that handle a steady stream of customer questions every day.

Sortd key facts

Category: Communication & Collaboration
Pricing: Freemium — a free tier lets you start, and paid plans are available if you need more.
Focus areas: live chat, messaging, helpdesk, shared inbox
Official site: sortd.com

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 329 tools. Alongside Sortd, it includes Doxy.me, Spruce, Thunderbird, Mailbird.

FreemiumCommunication & Collaborationlive-chatmessaginghelpdeskshared-inbox

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: Doxy.me — Every customer conversation in one inbox; Spruce — Talk to customers where they already are; Thunderbird — Free email client from the Mozilla community.