Gladly

People-centred customer service platform

About Gladly

Gladly is a customer service platform organised around people rather than tickets, bringing voice, email, chat, SMS and social into one timeline per customer. It is designed for consumer brands with high service expectations, helping them work more effectively without adding unnecessary complexity to their existing workflow. It focuses on its core job in a clear interface and connects with tools users already rely on, so adoption is quick and results stay consistent as needs grow.

Gladly key facts

Category: Communication & Collaboration
Pricing: Paid — this directory does not list a free tier for it.
Focus areas: customer service, voice, retail, enterprise
Official site: gladly.com

About the Communication & Collaboration category

Chat, video meetings, and messaging apps that keep teams connected. The Communication & Collaboration category on Tools Hub currently lists 329 tools. Alongside Gladly, it includes Kustomer, Gorgias, Re:amaze, Richpanel.

PaidCommunication & Collaborationcustomer-servicevoiceretailenterprise

More in Communication & Collaboration

Comparing tools in the Communication & Collaboration category? These related listings are worth a look: Kustomer — CRM-style customer service platform; Gorgias — Ecommerce help desk for Shopify brands; Re:amaze — Help desk and live chat for ecommerce and SaaS.